This Policy explains how Sfoor Labs handles information when you visit our website, buy a digital product, request support, use an account feature or use a product that connects to an online service.
Information we may receive
- Contact details such as your name and email address.
- Order details such as the product, amount, currency, payment status, billing country and transaction identifier.
- Support messages, files and diagnostic information you choose to send.
- Account, activation or subscription status when a product requires those features.
- Basic security and server logs such as IP address, browser type, request time and error data.
- Checkout events such as checkout started, completed, canceled, download prepared and recovery requested.
Payments
Stripe processes payments made on the Sfoor Labs website. Sfoor Labs does not store full card numbers or card security codes. Stripe may collect payment, billing, device and fraud-prevention information under its own privacy policy. Purchases on Apple, Gumroad, Etsy or itch.io are handled by those services under their policies.
How we use information
We use information to complete purchases, provide downloads, maintain licenses and subscriptions, answer support requests, prevent fraud and abuse, improve reliability, comply with law and keep required financial records.
Local product data
Many Sfoor products perform their core work locally on your device. Product pages and in-app notices identify any feature that sends data to an online service. We do not use customer project files for advertising.
Cookies and local storage
The site may use functional browser storage to remember interface state, such as whether a launch offer was closed. Stripe Checkout and other embedded service providers may use their own necessary security and payment technologies. We do not currently sell personal information or use cross-context behavioral advertising on this site.
Creator referrals and your choices
When you follow a creator link, its code can travel in the website URL. No referral cookie is set just by following the link. You can confirm, replace or remove the optional creator code before checkout. A referral does not change the product price.
Only if you select "Remember this creator for 30 days" do we set a first-party referral cookie for up to 30 days on this browser. It contains a signed creator identifier, not your email or payment information. Returning without a new choice does not extend its lifetime. This choice is separate from newsletter consent. Refusing it does not prevent a purchase or the use of a creator code for that purchase.
We keep the order-to-creator record to calculate commissions and account for refunds, disputes and required financial records. Creators receive aggregate sales/commission information and anonymous order references, not your name, email, payment details or private download link. We do not fingerprint you or match App Store purchases to website clicks.
Sharing and service providers
We share information only as needed with providers that help operate payments, hosting, secure downloads, email, customer support, app distribution and fraud prevention, or when required by law. Current providers may include Stripe, Cloudflare, Apple and the marketplace through which you chose to buy.
Retention and security
We retain order and tax records for the period required by law, support records while useful for service history, and security logs for a limited operational period. We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security.
Your choices and rights
You may ask to access, correct or delete personal information associated with you, subject to legal exceptions. You may also opt out of non-essential marketing messages. We do not discriminate against customers for exercising applicable privacy rights.
Children and changes
The website and commercial products are not directed to children under 13. We may update this Policy when our services or legal obligations change. The effective date above identifies the latest version.
Contact
Send privacy questions or requests to [email protected].